Industry: Digital Marketing
Location: LATAM
About Our Client:
Our client is a fast-growing digital marketing agency working with a wide range of clients, from startups to large enterprises. They specialize in creating high-performance ads for platforms like Facebook, TikTok, and YouTube, focusing on both creativity and results. As digital marketing becomes more data-restricted, their ability to balance design with performance is key to delivering success for their clients. They’re passionate about what they do and are looking for team members who are positive, open to growth, and ready to make an impact.
Position Overview:
They are looking for an organized, outgoing individual to be the primary point of contact for their clients. This person will be responsible for driving exceptional customer service and maintaining a relationship with our clients. The individual will act as the liaison between the client and the internal working teams, ensuring the client’s needs are addressed in a timely manner.
Responsibilities:
- Maintain clear communication with clients via Email, Slack, and virtual meetings to ensure their needs are fully understood and promptly addressed.
- Prepare and organize client materials, including setting meeting agendas, taking notes, and ensuring follow-up on action items.
- Collaborate closely with internal teams—such as Project Managers, Creative Strategists, and Video Production—to ensure timely and accurate fulfillment of client requests.
- Foster strong, long-term client relationships by delivering exceptional service and consistently exceeding expectations.
- Drive business growth by managing existing client accounts, ensuring continuous delivery, and identifying opportunities for expansion into new verticals.
Qualifications:
- Minimum 2 years of Account Management experience, with a focus on English-speaking markets (US or UK). Experience in advertising agencies is a plus.
- Strong customer service and interpersonal skills.
- Fluent or close to native English communication skills, both written and verbal.
- Strong time management and organizational skills to handle multiple clients.
- Strong problem-solving abilities.
- Experience with paid social platforms like Meta, TikTok, YouTube, and LinkedIn is a plus.
- Familiarity with project management tools like Trello is a bonus.
- Bachelor’s degree in Marketing, Advertising, Communications, or a related field.
What They Offer:
- Remote work environment (Employee must be available to work from 08:30 am- 5:30 pm EST)
- Professional development and training in digital marketing
- Location: LATAM
- Salary: $2000 - $2500
- 5 PTO days plus national and US holidays